AI Solution

AI Customer Assist

AI customer service assistant

AI Customer Assist is an AI-powered customer service assistant using RAG architecture.

ClientFinancial organization
Year2024
Duration4 months
AI Solution

The Challenge

Customer service departments are overloaded, with 70% of questions being repetitive. An intelligent, naturally communicating solution was needed.

The Solution

We developed an AI chatbot built on RAG architecture with corporate knowledge base integration and confidence-based human escalation.

Key Features

Results in Numbers

72%
automatically resolved queries
< 3 sec
average response time
45%
operator workload reduction
4.3★
customer satisfaction

Key Features

RAG-based response generation
Corporate knowledge base integration
Automatic hallucination filtering
Confidence-based human escalation
Multi-language support (HU, EN, DE)
Real-time analytics and reports

Technology Stack

Next.jsPythonOpenAI GPT-4PineconeLangChainVercel

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